How do I secure my booking?
Once your event details and quote are agreed, a 30% deposit
secures the booking. The remaining balance is due 14 days before your event. Sending an enquiry alone does not reserve your date.
Can I change the details after booking?
Changes can generally be made until 14 days before the event, including timing, dietary requirements and package choices. Venue changes and menu adjustments are subject to review and what is practical.
What happens if my guest numbers change?
Guest numbers can generally be adjusted until 14 days before your event. We will confirm the final numbers, applicable package minimums and arrangements with you before preparation is finalised.
How far in advance should I enquire?
Enquire as soon as you have a date in mind, particularly for weddings and peak-season events. For a nearer date, contact us and we will check availability.
Do I need a confirmed venue or final guest count?
No. Share what you know so far. An estimated guest count, possible date and suburb are useful starting points, and you can choose "Not sure yet" for your catering package.
Can you accommodate dietary requirements?
Tell us about any known requirements when you enquire. Vegetarian, vegan, gluten-free, dairy-free and halal-friendly options can be discussed for your menu. Final dietary details are due 14 days before the event.
Can I add a Pasta Face Experience to my event?
Yes. The Italian Grazing & Antipasto Table, Live Cheese Wheel Gnocchi Experience and Live Tiramisu Experience can be added to selected Pasta Face catering packages. The Live Cheese Wheel Experience is available from 50 guests when added to selected Festival Street or Stand-Up Cocktail catering, while Sharing Sit-Down follows the minimum guest requirements of the selected package. All Experience pricing is confirmed as part of your personalised quote. Selected Experience-only bookings may also be considered by arrangement, subject to availability and event requirements.
