Privacy Policy

1. Introduction

Pasta Face ("we", "our" or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us or make an enquiry about our catering services.

This Privacy Policy applies to www.pastaface.com.au and to personal information collected by Pasta Face in connection with enquiries, quotations, bookings and related communications.

By using our website or providing your personal information to us, you agree to the handling of your information as described in this Privacy Policy.

2. What Personal Information We Collect

When you contact us, submit an enquiry or request a quote, we may collect personal information including:

  • Your name;
  • Your email address;
  • Your phone number;
  • Your event date, location and venue details;
  • Guest numbers and catering preferences;
  • Dietary requirements or other event-related information you choose to provide; and
  • Any other information you provide when communicating with us.

We only collect personal information that is reasonably necessary for our business activities, including responding to enquiries, preparing quotes and providing catering services.

3. How We Collect Information

We may collect personal information when you:

  • Complete an enquiry form on our website;
  • Contact us by email, phone or social media;
  • Request a quote or discuss a booking;
  • Make a payment or request an invoice; or
  • Otherwise communicate with us in relation to our services.

We may also collect limited technical information when you use our website, such as your browser type, device type, pages visited and general website usage information.

4. How We Use Your Information

We may use your personal information to:

  • Respond to your enquiries;
  • Prepare catering quotations and proposals;
  • Communicate with you about your event or booking;
  • Confirm event details, dietary requirements and service arrangements;
  • Issue invoices and process payments where required;
  • Improve our website, services and customer experience;
  • Maintain business records; and
  • Comply with legal, accounting or regulatory obligations.

We do not sell or rent your personal information to third parties.

5. Marketing Communications

Pasta Face does not currently send regular newsletters or promotional email campaigns. We generally use your contact details to respond to enquiries, provide quotes and communicate with you about your event or booking.

If we introduce marketing communications in the future, you will be able to opt out at any time.

6. Payments

If you choose to pay by credit card, payments may be processed securely through trusted third-party payment providers such as Square.

Pasta Face does not store your full credit card details. Payment providers process payment information in accordance with their own privacy and security practices.

7. Website Analytics, Cookies and Tracking Tools

Our website may use cookies and similar technologies to improve your browsing experience and better understand how visitors use our website.

We may use services such as Google Analytics, Google Tag Manager and the Meta Pixel to help us understand website traffic, measure the effectiveness of our marketing and improve the overall user experience.

These services may collect information such as:

  • Pages visited;
  • Time spent on the website;
  • Browser and device type;
  • General geographic location; and
  • How you found our website.

This information is generally collected in an aggregated or anonymous form and is used to help improve our website, services and marketing. Most web browsers allow you to control or disable cookies through your browser settings.

8. Third-Party Websites and Services

Our website may contain links to third-party websites and platforms, including social media platforms, Google services, payment providers and external review or wedding directory websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

9. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our services, including to:

  • Payment processors;
  • Website hosting, email and technology service providers;
  • Accounting, legal or business advisers;
  • Team members or contractors involved in delivering your event; and
  • Regulatory authorities if required by law.

We only share information where it is necessary and appropriate for the purpose it was collected or where required by law.

10. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While no online system can guarantee complete security, we use reputable service providers and practical safeguards to protect the information we hold.

11. Accessing or Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below. We may need to verify your identity before providing access or making changes.

12. Privacy Complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve the matter.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further information about privacy rights in Australia.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.

The latest version of this Privacy Policy will be available on our website.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Pasta Face
Email: info@pastaface.com.au
Phone: 0411 621 414
Website: www.pastaface.com.au