Privacy Policy

Pasta Face Food Truck (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a transparent and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with us.

1. Information We Collect

We may collect personal information when you:

Submit a booking or enquiry

Contact us via phone, email, or social media

Confirm event details

Make payments

The types of information we collect include:

Full name

Email address

Phone number

Event details (date, location, guest numbers)

Dietary requirements and preferences

Payment details (processed securely)

2. How We Use Your Information

We use your information to:

Process and confirm bookings

Communicate with you about your event

Deliver catering services efficiently

Manage invoices, deposits, and payments

Respond to enquiries and customer support

Improve our services

3. Payment Information

Payments, including the 30% deposit and final balance, are handled securely via bank transfer or other agreed methods. We do not retain sensitive financial data beyond what is necessary to complete transactions.

4. Disclosure of Information

We do not sell or rent your personal information. Your information may only be shared:

With our staff involved in delivering your event

If required by law

With trusted service providers assisting in our operations (if applicable)

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. However, no system is 100% secure.

6. Dietary & Allergy Information

Any dietary or allergy information you provide is used solely for catering purposes. While we take care to accommodate requirements, we cannot guarantee a completely allergen-free environment due to shared food preparation areas.

7. Access & Corrections

You may request access to your personal information or ask for corrections at any time by contacting us.

8. Website & Cookies (if applicable)

If you visit our website, basic data such as browsing activity may be collected to improve user experience. Cookies may be used for site functionality.

9. Retention of Information

We keep your information only as long as required to:

Complete your booking

Meet legal and financial obligations

Resolve disputes

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

11. Contact Us

If you have any questions or requests regarding your privacy, please contact:

Pasta Face Food Truck

📞 Phone: 0411 621 414

📧 Email: info@pastaface.com.au